Privacy Policy - CockneyInTheCountryside

1. Introduction

At cockneyinthecountryside.com (“we”, “us”, or “our”), we are fully committed to safeguarding the privacy and personal data of our users. We understand the importance of data protection, and we are devoted to handling, processing, and storing your personal information in a lawful, fair, and transparent manner. This Privacy Policy describes how we collect, use, store, and disclose personal data in connection with your use of our website, cockneyinthecountryside.com (the “Site”), in compliance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and any other applicable data protection laws.

2. Scope of This Policy and Data Controller Role

This Privacy Policy applies to all personal data processed by us through your interactions with the Site, including but not limited to, browsing, creating an account, making purchases, subscribing to updates, or contacting our support team. For the purposes of relevant data protection regulations, cockneyinthecountryside.com is the data controller responsible for the collection and use of your personal data as described in this policy.

3. Categories of Personal Data We Process

We may collect and process the following categories of personal data:

3.1. Usage Data

Includes details about how you interact with our website, such as IP address, browser type and version, time zone setting, language preferences, pages visited, length of visit, referral URLs, and user session data.

3.2. Account Data

Includes your name, email address, phone number, billing and shipping address, and any other personal information provided when creating or managing a user account.

3.3. Profile Data

Includes your preferences, purchasing behaviour, saved settings, feedback, reviews, and interests relevant to our products or services.

3.4. Communication Data

Includes correspondence with us via contact forms, emails, customer support interactions, or participation in surveys and promotions.

3.5. Technical Data

Includes details about the devices you use to access our services, including device type, operating system, IP address, and browser settings.

3.6. Transaction Data

Includes details of payments and transactions made on the Site, including payment method, transaction time, purchase history, order fulfilment records, and delivery tracking.

3.7. Preference Data

Includes your marketing preferences, such as opted-in newsletters, promotional communications, and product interest selections.

4. Legal Bases for Processing Your Data

We process your personal data under the following lawful bases, as permitted by the GDPR and other applicable laws:

– Performance of a Contract: To fulfil obligations relating to your purchase or registration.
– Consent: Where you have freely given clear consent for a specific purpose, such as email marketing.
– Legal Obligation: Where required by law, such as tax or accounting records retention.
– Legitimate Interest: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and interests (e.g. fraud prevention, service improvement, and user analytics).

5. Your Rights

You have the following rights under applicable data protection laws:

– Right of Access: Obtain confirmation of whether we process your data and request a copy.
– Right to Rectification: Request correction of inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): Request deletion of your personal data, unless legally obligated to retain it.
– Right to Restriction: Request suspension of data processing under certain conditions.
– Right to Data Portability: Obtain and reuse your personal data across other services.
– Right to Object: Object to data processing where processing is based on legitimate interest or direct marketing.
– Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to all genuine requests in accordance with applicable laws.

6. Security Measures

We take the protection of your personal data seriously and have implemented strong technical and organizational measures to mitigate risks, including:

– Secure encryption of data in transit and at rest
– Firewall and access control technologies
– Multi-factor authentication for administrative systems
– Regular data backups and disaster recovery protocols
– Staff training on data protection and information security

While we employ appropriate safeguards, no data transmission over the internet is guaranteed to be 100% secure.

7. International Transfers

Your data may be transferred to and stored in countries outside your country of residence, including countries not providing the same level of data protection. In such cases, we rely on legally approved mechanisms such as Standard Contractual Clauses or other adequate safeguards to ensure your personal data is protected in accordance with applicable laws.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Specific retention periods are as follows:

– Account and Transaction Data: Retained for up to 7 years for business and tax compliance
– Communication and Support Data: Retained for 3 years after last interaction
– Marketing and Preference Data: Retained until you withdraw consent or opt out
– Usage and Technical Data: Retained up to 2 years for analytics and service improvement

After expiration of these periods, the data is securely deleted or anonymized.

9. Cookie Policy

We use cookies and similar technologies on cockneyinthecountryside.com for various purposes, including:

– Essential Cookies: Necessary for website functionality, such as login and shopping cart operation
– Functional Cookies: Enhance user experience by remembering preferences and settings
– Analytics Cookies: Collect aggregated data for traffic analysis and website improvement
– Performance Cookies: Monitor site performance, uptime, and errors

10. Cookie Management and Compliance

You can control cookie settings through your browser preferences or via our cookie management tool on the Site. You have full control to opt in or out of non-essential cookies. We honor Do Not Track (DNT) signals and abide by GDPR and CCPA requirements in terms of consent and opt-out rights.

11. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that personal data has been collected from a child without verified parental consent, we will take immediate steps to delete the information. If you believe we may have collected data from or about a child, please contact us at [email protected].

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, our data practices, or the Site’s functionality. Changes will be posted on cockneyinthecountryside.com, and where appropriate, notified to you by email or prominent notice. We encourage you to review this policy periodically to stay informed about how we protect your data.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your data privacy rights, please contact:

Email: [email protected]

We are committed to protecting your privacy and ensuring compliance with applicable data protection legislation. Your trust is important to us. Please do not hesitate to reach out if you have any privacy-related concern.